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Local

Public hours expand at Social Security offices

Full service returns on Wednesdays

As of Jan. 8, Social Security offices nationwide will be open to the public on Wednesday afternoons, Andrew Saul, commissioner of Social Security, announced.

This change restores Wednesday public service hours that were last in place in late 2012.

“I don’t want someone to come to our office at 2:30 on a Wednesday only to find our doors closed,” Saul said.

In another move to improve service to the public, Saul announced the agency is hiring 1,100 front-line employees to provide service on the agency’s National 800 Number and in its processing centers.

The agency is currently bringing on board 100 new processing center employees and approximately 500 new teleservice representatives for the 800 Number. An additional 500 hires for the 800 Number will occur later in 2020.

“Improving service is my top priority,” Saul said.

Before the change, a field office was generally open to the public from 9 a.m. to noon on Wednesdays. As of Jan. 8, offices will remain open until 4 p.m. on Wednesdays, with typical field office hours from 9 a.m. until 4 p.m., Monday through Friday.

Saul reminds the public that most Social Security services do not require the public to take time to visit an office. People may create a my Social Security account, a personalized online service, at www.socialsecurity.gov/myaccount.

Through their personal my Social Security account, people can check personal information and conduct business with Social Security. If they already receive Social Security benefits, they can start or change direct deposit online, and if they need proof of their benefits, they can print or download a current Benefit Verification Letter from their account.

Many Social Security services are also available by dialing toll-free, 800-772-1213. People who are deaf or hard of hearing may call Social Security’s TTY number, 800-325-0778.

Social Security field offices in this general area are in Peru, Sterling, Galesburg, Freeport, Peoria, Rockford, Rock Island and Joliet.

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